PILO POS – Request to Delete Account and Personal Data 

Welcome to the official data deletion request page for PILO POS - Request to Delete Account and Personal Data, At PILO POS, we prioritize the privacy and security of our users. We believe that every user should have complete control over their personal information. In line with our privacy commitments and in compliance with Google Play’s Data Safety policies, Indonesia’s Personal Data Protection Law, and global standards such as the GDPR, we provide this dedicated page to help you manage your data. 

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This page allows you to submit a formal request to either delete all personal data associated with your account or to permanently close your account along with all related data. 

We offer two types of requests to meet your needs: 

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Request to Permanently Delete Your Account and Associated Data 

This option is intended for users who no longer wish to use PILO POS and would like to permanently delete their account. Once your request is verified and processed, your account and all associated data will be permanently removed from our system and cannot be restored. 

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The data that will be deleted includes: 

• Login credentials such as your registered phone number or email address 

• Merchant or business profile information 

• App preferences and configuration settings 

• Any customer data linked to your account 

To request a permanent deletion of your account and data, please complete the following form on Pilo POS application. 

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How to Delete Your Account from Within the App 

If you prefer to delete your account directly from the PILO POS mobile application, please follow these steps: 

1. Log in to the PILO POS application using your registered credentials 

2. Go to the Profile menu located at the top right corner 

3. Select the option labeled Close Account 

4. The app will show an information screen with warnings and details based on your account type 

5. Tap Close Account Now to proceed 

6. Enter a reason for closing the account if desired (optional) 

7. Confirm your decision by selecting Yes, Close My Account 

8. A confirmation screen will appear and your account will be closed 

 

If you are a merchant owner, you must ensure the following before closing your account: 

• All billing and payment activities have been completed 

• No pending or active transactions remain 

Once the account is closed, access will be revoked and all related data will be deleted permanently. 

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Processing Timeline 

once you submit a request to close your account, your account will be permanently deleted and you will no longer be able to access it. You will receive a confirmation once your request has been completed. ​

Important Notes 

Permanent account deletion cannot be undone. You will lose access to all features and data. 

 

Support and Assistance 

If you encounter any issues or have questions about this process, our support team is available to assist you. 

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Contact information: 

Email: info@spesolution.com 
Phone: +62 21 54314531 
Office hours: Monday to Friday, 9:00 AM to 6:00 PM GMT+7 

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Privacy Commitment 

We are committed to protecting your data. All deletion requests are handled with transparency, security, and in accordance with applicable laws. For full information about how we collect, use, and protect your data, please read our Privacy Policy at  privacy policy page

 

At PILO POS, your data belongs to you. Whether you want to delete your account permanently, we are here to ensure your request is honored with integrity and care.